Guarantee / After-Sales Service
Caudan Security Services provides electronic security equipment from world references in the field.
The Company has set up a Customer Service Centre (CSC), with three dedicated Customer Service Agents for the handling of customers’ requests and complaints. The Customer Service Agents also ensure the follow-up once a request/complaint is attended to. In addition to its CSC, which is operational during working hours (08h30 – 16h30), Caudan Security Services provides a 24-hour Alarm Monitoring Centre to attend to any immediate and light technical support regarding the operation of alarm systems. Alarm panels can be “troubleshooted” via computers directly from our Monitoring Centre. The Company also has a 24-hour stand-by technical support for urgent problems requiring immediate attention.
Our qualified technicians holding more than 10 years experience in Electronic Security Equipment, Parking Control, CCTV and Fire Alarm Systems are ready to help you with installation, maintenance and repairs. In order to ensure a level of professionalism, the company has recently developed a policy by liaising directly with the IVTB so as to regularly recruit the best candidates.
All electronic equipment sold by the company is covered by a one-year full warranty excluding consumable parts. A yearly maintenance contract providing for free labour and transport respecting any repairs /technical intervention required by the customer is catered for fire alarm equipment after the first year. Caudan Electronic Systems launched in 2003, provide solutions such as:
- Alarms Systems
- CCTV systems
- Fire Detection Systems
- Access Control Systems
- Electric Fencing Systems
We evolved over the years in a wide range of security and automation solutions. Our security concepts are designed on the basis of risk reduction and optimizing cost effectiveness.
In our effort to strive for excellence, we are adopting new ways of installation for our Alarm System to align with international standard.
Electronic Systems has gradually found its way to improve and increase business flow in terms of product innovation and new technology. Our aim is to minimize faults on the system and make the alarm system more reliable
Our team consists of more than 30 employees including engineers, qualified technicians, Project Coordinator and experience sales and back office support staffs with more than 10 years’ experience in the security industry.
All our equipment is sourced from authorized distributors and from Manufacturers which are fully warrantied.
Intruder Alarm System
Intruder alarm system monitors and detects unauthorized ingress to properties. They are as well highly effective deterrent for burglars.
We propose and install three types of security alarm systems that are all conform to the current standards and are individually tailored to optimize security protection. In a nutshell, current standards system are, namely, Hybrid (partly Wireless), Wireless & Hard-Wired.
CCTV System
At Caudan Security Services, we are partnering with exclusive CCTV technology manufacturers to offer our full range of products and expertise, hence benefiting our customers with systems and high resolution indoor and outdoor cameras such as IP, Video Analytics and AHD analogue. We provide also:
- Night image technology through infrared illumination
- Range of digital video recorders,
- Mobile connectivity to view images remotely through as phone apps, tablets and web browsers
- Free security consultation
Fire Detection System
We know the importance of creating the correct fire alarm solution for a business premises. As buildings and business requirements differ, we design for best suited solution from world renown suppliers to minimize loss of stock and assets, reduce damage to property and provide an early warning system for your staff.
The type of system used is often determined by the size of the building and the complexity of the fire strategy within it.
Access Control Systems
Access control equipment can create a safer environment for your business by allowing access only to authorized personnel, whilst also discouraging opportunistic theft.
We supervise and provide access control management to external visitors from simple one-door to multi-door and out-door premises (boom-gate)
Electric Fence
An electrified security fence connected to an alarm system is an essential part of a comprehensive layered security solution for any business premises and to any residential premises