Careers

Main Duties and Responsibilities

KRA – Sales and Business Opportunities

• Respond to inbound product inquiries, proactively identify potential customers, and schedule appointments to assess their needs.
• Conduct product demonstrations tailored to customer requirements.
• Research and identify advertising channels to boost inbound sales opportunities.
• Build and maintain a pipeline of potential customers through referrals from existing clients.
• Represent the company at industry exhibitions, events, and product demonstrations, showcasing our solutions.
• Continuously monitor and analyze market trends, competitor activities, and customer demands, proposing improvements where necessary.

KRA – Customer Relationship Management

• Guide customers throughout the entire sales process, from initial inquiry to post-sale support, ensuring a seamless and positive experience.
• Actively listen to customer needs, offering the most appropriate solutions from our product range to meet their security requirements.
• Maintain strong relationships with existing customers through regular phone calls and email communication, ensuring they are satisfied and loyal to the company.
• Gather and report customer feedback to management, providing suggestions for service enhancements.

Any other duties as may be necessary in the circumstances and/or required by the employer.

Qualifications & Experience required

• Higher School Certificate or equivalent.
• Minimum of 2 years of experience in a sales position, preferably within the security or technology sectors.

Key Competencies (Knowledge, Skills, Attitudes, Behaviours)

• Fluent in English and French, with excellent written and spoken communication skills.
• Proven sales and negotiation skills, with a track record of meeting and exceeding targets.
• Self-motivated with strong determination to succeed and achieve results.
• Strong time management and organizational skills to effectively manage a sales pipeline.

Main Duties and Responsibilities:

KRA – Frontline Engagement & Stakeholder Experience

• Serve as the primary point of professional contact for clients, visitors, and contractors, facilitating a seamless and secure entry experience.
• Provide accurate information and assistance while maintaining a keen awareness of the environment.
• Resolve inquiries and concerns with a solution-oriented mindset, escalating complex issues through the appropriate channels.
• Uphold the brand’s reputation through exemplary grooming, conduct, and professional communication.

KRA – Access Integrity & Perimeter Oversight:

• Regulate and monitor site access to ensure only authorized personnel, vehicles, and assets enter or exit the premises.
• Manage digital or physical visitor management systems, including identity verification and pass issuance.
• Execute strategic patrols to verify the integrity of the perimeter and identify potential vulnerabilities.
• Audit all entry/exit points to ensure locking mechanisms and surveillance tools are fully operational.

KRA – Asset Protection & Risk Mitigation:

• Proactively protect company property, equipment, and intellectual assets against theft, damage, or unauthorized interference.
• Identify, document, and report environmental risks, safety hazards, or suspicious behavioral patterns.
• Enforce site-specific policies and regulations firmly but fairly to maintain order.
• Perform routine safety and housekeeping inspections to ensure compliance with health and safety standards.

KRA – Incident Coordination & Emergency Response:

• Act as a first responder to alarms, medical incidents, or security breaches with composure and efficiency.
• Lead or assist in emergency evacuations, ensuring all visitors and staff are guided to designated assembly points.
• Liaise with external emergency services (Police, Fire, Medical) to provide clear situational briefings.
• Maintain expert knowledge of onsite emergency equipment and communication protocols.

KRA – Information Management & Reporting:

• Maintain precise, real-time logs of daily operations, incidents, and notable observations.
• Generate comprehensive incident reports detailing breaches, irregularities, or loss events.
• Provide data-driven feedback to management regarding site safety trends.
• Ensure the strict confidentiality of all sensitive information and organizational data.

KRA – Operational & Administrative Support:

• Manage incoming communication lines and relay critical messages to the appropriate departments.
• Maintain organized registers and documentation in compliance with company and regulatory standards.
• Support the site leadership with administrative tasks that contribute to the overall efficiency of the location.

Any other cognate duties as may be necessary in the circumstances and/or required by the employer.

Qualifications & Training:

• Educational Attainment: Minimum of a Form V (School Certificate – SC).
• Professional Certification: Must hold a valid Security Guard License as per the Private Security Services Act of Mauritius.
• Physical Requirements: Minimum height of 1m70 and must be medically and physically fit.
• Technical Training: Certification in First Aid and Firefighting (issued by a recognized Mauritian body like St. John Ambulance or the Mauritius Fire and Rescue Service) is highly desirable.
• Character Clearance: A clean and valid Morality Certificate (not older than 6 months).

Experience Requirements:

• Professional Background: Minimum of 2–3 years of experience in a frontline role, such as hospitality, customer service, or a security environment.
• Site Experience: Previous experience working in a high-traffic environment (e.g., shopping malls, corporate offices, or the tourism/hospitality sector in Mauritius).
• Technical Experience: Demonstrated experience in operating basic surveillance systems (CCTV) or digital visitor management logs.
• Crisis Management: Proven track record of handling workplace incidents or emergency situations effectively.
• Language Proficiency: Fluency in English, French, and Mauritian Creole to interact effectively with a diverse range of local and international stakeholders.

Skills & Competencies:

• Interpersonal Excellence: Ability to engage with diverse groups professionally.
• Critical Thinking: High situational awareness and problem-solving under pressure.
• Professionalism: Disciplined, well-groomed, and presentable at all times.
• Operational Flexibility: Willingness to work on a shift system (24/7 rotation), including weekends and public holidays.

Duties and Responsibilities:

• Plan, install, configure and maintain CCTv systems.
• Carry out preventive maintenance check as detailed on the system specification.
• Accurately and quickly diagnose and remedy faults and problems.
• Update the system specification where necessary.
• Handle, complete and submit CCTV administrative documents
• Maintain and improve the CCTV system throughout identified locations.
• Perform repairs and commissioning of equipment, issuing commissioning certificate and keep in good state all related documents

Any other cognate duties as may be necessary in the circumstances and/or required by the employer.

Qualifications Required:

• SC
• Basic Electronics/ National Trade Certificate – Level 2/3
• City & Guilds Certificate

Key competences (Knowledge, Skills, Attitudes, Behaviors):

• Excellent communication skills
• IT and Network knowledge
• Consistently update own technical knowledge
• Use hand and electrical tools with competence
• Must have a valid driver’s license Customer-oriented.
• Keen to learn about new methods to better perform his job.
• Able to work in teams.

Duties and Responsibilities:

• Ability to install an alarm systems both wired and wireless
• Commissioning of installed systems
• Ensure proper testing with the Central Monitoring Station of the Company.
• Provide After-sales response.
• Respect timely appointments.
• Record equipment taken in intervention sheet/job card.
• Perform inventory of equipment issued.
• Ensure proper filling of intervention form and commissioning sheet:
• Ensure that intervention form and commissioning sheet are returned back for billing.

Any cognate duties as may be necessary in the circumstances and/or required by the employer.

Qualifications Required:

• SC/HSC
• Basic Electronics/ National Trade Certificate – Level 2/3

Key competences (Knowledge, Skills, Attitudes, Behaviours):

• Customer-oriented.
• Keen to learn about new methods to better perform his job.
• Leadership skills.
• Able to work in teams.
• Have a valid driver’s license

• Ability to read, understand and write both English and French
• Clean and up to date Certificate of Character
• Physically and mentally fit to work as security Guard
• Experience as Security Guard would be a definite advantage
• Valid Driving License Private Car (Manual Gear)

• Ability to read, understand and write both English and French
• Clean and up to date Certificate of Character
• Physically and mentally fit to work as security Guard